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Submit a Complaint

We’re here to resolve your concerns.

If you’re facing any issues with your order, a seller, or any part of your experience on our platform, you can easily submit a complaint through your customer dashboard.

🛒 Who Can Submit a Complaint?

Only registered customers can submit complaints by logging in to their account.

📝 How to Submit a Complaint
1. Log in to Your Account

Go to the login page and enter your credentials to access your customer dashboard.

2. Open the Customer Dashboard

After logging in, navigate to the “Submit a Ticket” section.

3. Fill Out the Support Ticket Requirements

• Enter your full name and email 

• If your issue requires proof (e.g., product images, invoice, or screenshots), please attach a file

• Clearly describe your issue, including: 

  - Order number (if related to a purchase) 

  - Seller/store name (if applicable) 

  - Description of the problem 

  - Any steps you’ve already taken 

• Attach screenshots or files if needed

4. Submit Your Ticket

Once submitted, your ticket will be sent to our support team. You’ll receive updates via email or your customer dashboard.

⏱️ Response Time

Your complaint will be reviewed within 24–48 business hours. You will receive updates through your account or via email/SMS.